Frequently Asked Questions

Everything you need to know about ShopVid AI - the AI-powered e-commerce video generator.

Product & Features

What is ShopVid AI?

ShopVid AI is an AI-powered e-commerce video generation platform that transforms product listings into engaging multilingual videos with AI-generated scripts, digital avatars, and realistic lip sync. No camera or filming equipment needed.

How does ShopVid AI work?

ShopVid AI works in three simple steps: 1) Select a video template from our library, 2) Enter your product information and choose your preferred language, 3) Our AI generates a professional video with digital avatars and realistic lip sync in minutes.

What types of videos can I create?

ShopVid AI is perfect for creating product showcase videos, promotional content, social media ads, explainer videos, and multilingual marketing campaigns for e-commerce stores, Shopify sellers, Amazon merchants, and online retailers.

Do I need video editing skills?

No, ShopVid AI is designed to be user-friendly with no technical skills required. The AI handles script generation, avatar selection, and lip sync automatically. You just select a template and enter your product information.

How long does video generation take?

Video generation typically takes 2-5 minutes depending on the length and complexity. Our cloud-based processing ensures fast turnaround times without requiring any software installation.

Languages & Quality

What languages does ShopVid AI support?

ShopVid AI supports 19 languages: English, Spanish, French, German, Portuguese, Italian, Arabic, Hindi, Chinese, Japanese, Korean, Thai, Vietnamese, Indonesian, Turkish, Russian, Polish, Dutch, and Ukrainian.

What video quality does ShopVid AI output?

ShopVid AI outputs videos in both 720p and 1080p resolution, optimized for web and social media platforms. Videos are delivered in MP4 format for maximum compatibility.

Can I use videos on social media?

Yes, absolutely! Videos generated by ShopVid AI are optimized for web and social media platforms. You can use them on Instagram, Facebook, TikTok, YouTube, Twitter, LinkedIn, and your e-commerce store.

Pricing & Billing

How much does ShopVid AI cost?

ShopVid AI offers a free plan with 5 video generations per month. The Pro plan is $49/month for 50 video generations per month. The Enterprise plan is $199/month with unlimited generations. All paid plans are subscriptions that renew automatically until cancelled. View our pricing plans →

Can I try before subscribing?

Yes! We offer a free trial that allows you to test the platform and experience the video generation capabilities before committing to a paid plan. Sign up for free →

Can I cancel anytime?

Yes, you can cancel your subscription at any time from your account settings. Your access will continue until the end of your current billing period, and you won't be charged again.

Do you offer refunds?

Yes, we have a refund policy. If you're not satisfied with our service, please contact our support team within 30 days of your purchase. View our refund policy →

Security & Privacy

Is my data secure?

Yes, we take data security seriously. All data is encrypted in transit and at rest. We do not share your information with third parties. Please review our privacy policy for complete details.

Who owns the videos I create?

You own full rights to all videos you create using ShopVid AI. You can use them for commercial purposes, social media, and any other applications without restrictions.

Support & Contact

How can I get help?

If you can't find the answer you're looking for, you can contact our support team via email at support@shopvid.ai. We typically respond within 24 hours on business days.

Do you offer enterprise support?

Yes, enterprise customers receive priority support with dedicated account managers. Contact our sales team to learn more about enterprise support options.

Still have questions?

Our team is here to help you get started with ShopVid AI.