Privacy Policy
Last updated: October 02, 2026
1. Data Controller
The data controller for this Service is:
- Company Name: ShopVid AI
- Registered Address: United States
- Privacy Contact Email: privacy@shopvid.ai
- Data Protection Officer: Not applicable at this time
2. Information We Collect
2.1 Information You Provide Directly:
- Account Information: Email, name, display name (password stored encrypted)
- Payment Information: Transaction amount, payment status. We do not store complete card numbers — card data is processed by our payment processor (see Section 5).
- Communication Records: Emails, tickets, and feedback you send to customer support
- Product Content: Product images, descriptions, and URLs you submit for video generation
2.2 Information We Collect Automatically:
- Device & Network: IP address, device model, operating system, browser type, timezone
- Usage Behavior: Page visits, feature usage, operation logs, session duration
- Log Data: Request timestamps, error logs, performance data
3. How We Use Your Information
We process your data based on the following legal bases:
| Purpose | Legal Basis |
|---|---|
| Provide and maintain Service | Contract performance |
| Billing and payment processing | Contract performance |
| Customer support | Contract performance / Legitimate interest |
| Service notifications (billing, security, policy updates) | Legitimate interest |
| Security and fraud prevention | Legitimate interest |
| Product optimization and analytics | Legitimate interest |
| Legal compliance | Legal obligation |
| Marketing (optional) | User consent |
We may aggregate or de-identify data for statistical analysis. Such data cannot be linked to specific individuals.
4. Cookies and Tracking Technologies
| Type | Purpose | Can Be Disabled |
|---|---|---|
| Strictly Necessary | Maintain login, core functionality | No |
| Functional | Language preferences, personalized settings | Yes |
| Analytics | Anonymous usage statistics, product optimization | Yes |
| Marketing (optional) | Targeted advertising and performance measurement | Yes |
We use analytics tools including Google Analytics. You can adjust preferences through your browser settings or our Cookie Management Center.
5. Sharing and Disclosure of Personal Information
We do not sell your personal information, including as defined under applicable laws such as CCPA. We only share your information in the following circumstances:
- Service Providers: Cloud computing, payment processing, customer support, analytics, and other suppliers, bound by confidentiality agreements. Payment card data is exclusively processed by our PCI-DSS compliant payment processor Waffo Pancake (current Merchant of Record, with Creem as a backup processor) and is not stored on our servers.
- Legal and Regulatory Requirements: As required by law, court orders, or legitimate requests from authorities.
- Business Transactions: In cases of merger, acquisition, etc., with advance notice and protection obligations continued.
- With Your Consent: For other purposes only with your explicit prior consent.
6. Data Security Measures
- Transmission Encryption: TLS / HTTPS
- Storage Security: Sensitive data such as passwords are encrypted or hashed
- Access Control: Principle of least privilege; employees sign confidentiality agreements
- Regular Security Audits and Vulnerability Scans
In the event of a security incident affecting your rights, we will notify you and relevant regulatory authorities within 72 hours of discovery. Please keep your account credentials secure and do not share them with others.
7. Personal Information Retention Period
| Data Type | Retention Period | Disposal |
|---|---|---|
| Account Information | During active period; 2 years after account deletion | Delete or anonymize |
| Transaction Records | As required by law, typically 7 years | Delete or archive |
| Customer Support Records | 3 years | Secure deletion |
| Security Audit Logs | 12 months | Secure deletion |
| Generated Videos | 30 days after generation | Automatic deletion |
8. Your Data Rights
To exercise the following rights, please contact us. We will process requests within 30 calendar days.
| Right | Description |
|---|---|
| Right to be informed | Know what data we collect and use |
| Right to access | Obtain a copy of your personal data |
| Right to rectification | Correct inaccurate or incomplete information |
| Right to erasure | Request deletion of data under certain conditions |
| Right to restrict processing | Pause data processing under certain conditions |
| Right to data portability | Obtain your data in machine-readable format |
| Right to object | Object to processing based on legitimate interests or marketing |
| Right to withdraw consent | Withdraw consent for processing based on consent |
If you believe we have not handled your data properly, you have the right to file a complaint with your local data protection authority.
9. Marketing Communications and Opt-Out
With your consent, we may send marketing information related to product updates, promotions, and special offers via email, SMS, or in-app notifications. You may unsubscribe at any time: click the "unsubscribe" link in emails, disable marketing notifications in account settings, or contact us. Opting out does not affect service necessary notifications (such as billing, security alerts).
10. Cross-Border Data Transfers
Our servers and partners may be located in the United States, Singapore, and other regions. When transferring data across borders, we ensure data security through:
- Signing data processing agreements incorporating EU Standard Contractual Clauses (SCC)
- Transferring only to recipients with equivalent protection levels
- Other safeguards such as adequacy determinations, BCR, etc.
11. Children's Privacy
This Service is intended for users who are 18 years of age or older. We do not knowingly collect information from minors under this age. If you believe your child has provided us with information, please contact us immediately at support@shopvid.ai, and we will delete it as soon as possible.
12. Third-Party Links and Services
This Service may contain links to third-party sites or integrate with third-party services. This Policy only applies to information we collect directly. We are not responsible for third parties' data practices and recommend reviewing their policies before using them.
13. Changes to This Policy
If material changes occur, we will notify you at least 15 days in advance via platform announcements or your registered email, and update the "Last Updated" date at the top of this page. Continued use after the effective date constitutes acceptance of the updated Policy.
14. Contact Us
- Privacy Contact Email: privacy@shopvid.ai
- Customer Support Email: support@shopvid.ai
- Company Name: ShopVid AI
- Mailing Address: United States
- Service Hours: Monday to Friday, 09:00–18:00 UTC+8