Acceptable Use Policy — AI Generated Content
Last updated: October 02, 2026
ShopVid AI ("Platform", "we", "us", or "our") is committed to providing a safe, legal, and responsible AI content generation service. This Acceptable Use Policy ("Policy") applies to all content generated, published, disseminated, or stored through our Platform, and establishes our content standards, moderation mechanisms, reporting procedures, and violation handling measures. All users, developers, and merchants using our Platform must comply with this Policy.
1. Scope of Application
This Policy applies to all of the following content forms:
- Text: AI-generated text, dialogue, code, articles, etc.
- Images: AI-generated or edited images, illustrations, etc.
- Audio/Video: AI-synthesized voice, music, video, etc.
- User Input (Prompt): Prompts and instructions submitted by users
2. Content Standards and Prohibited Categories
The Platform explicitly prohibits using this Service to generate the following six categories of content:
- Pornographic / NSFW content
- Violent / Gore content
- Hate speech
- Child Sexual Abuse Material (CSAM)
- Deepfake / Impersonation of others
- Content infringing on copyrights / trademarks
The following sections elaborate on the above categories and other violations.
2.1 Absolute Prohibitions — Zero Tolerance
The following content will be immediately handled upon discovery, and we reserve the right to report to authorities:
- Child Sexual Abuse Material (CSAM) or any sexual content involving minors
- Content promoting or assisting terrorism, extremism, or mass violence
- Instructions for manufacturing weapons of mass destruction
- Content inciting racial genocide or ethnic hatred
- Non-consensual deepfake sexual content targeting real individuals
- Any content that exploits or abuses children in any way
2.2 General Prohibition of AI-Specific Abuses
- Generating or spreading false information, rumors
- Impersonating real individuals, brands, or institutions
- Infringing on intellectual property rights, portrait rights, or privacy rights
- Deceiving users with AI content, claiming it is human-created
- Bulk generating spam or fraudulent content
- Jailbreak prompts used to bypass platform security mechanisms
- Any content that sexualizes minors in any way
- Uploading photos of minors (children under 18) to our platform for any purpose
3. Content Moderation Mechanism
The Platform employs a multi-layered moderation system combining "automatic moderation + human review + regular sampling."
3.1 Automatic Moderation (Real-time)
All requests and generated content are scanned in real-time by security filters.
- Input Filtering: Keyword, semantic, and intent recognition on prompts
- Output Filtering: Real-time security assessment of generated content
- Usage Pattern Analysis: Monitoring abnormal API call behaviors
- Security Models Used: Waffo Prompt Sift (primary, for AI-generated content compliance), OpenAI Moderation API (fallback), and proprietary content safety filters
3.2 Human Review
- Automatically flagged content enters the human review queue
- User-reported content is manually verified by the Trust & Safety team
- Review Team: Professional content safety team available during business hours
- Reviewers must complete content safety training and sign confidentiality agreements
3.3 Regular Sampling and Audits
- Random sampling review conducted monthly
- Regular evaluation and optimization of automatic moderation system accuracy
3.4 Content Classification Standards
| Level | Description | Review | Handling |
|---|---|---|---|
| L1 Critical | Child safety, terrorism | Auto-block + Human confirmation | Immediate ban + Report to authorities |
| L2 High Risk | Severe violations | Auto-flag + Priority review | Remove content + Suspend account |
| L3 Medium Risk | General violations | Human review | Warning + Remove |
| L4 Low Risk | Minor violations | Report-triggered | Warning + Request modification |
4. Reporting Mechanism
4.1 Applicable Reporting Scenarios
- Content or behavior violating this Policy's content standards
- Content involving child safety, terrorism, or other severe violations
- Discovery of AI impersonation or rights infringement
4.2 Reporting Principles
- Confidentiality: Reporter identity is strictly protected
- Neutrality: All reports undergo independent, objective review
- Anti-Abuse: Malicious or false reports will be recorded and handled
5. Reporting Channels
Contact us through the following channels:
- Dedicated Report Email: report@shopvid.ai
- Customer Support: support@shopvid.ai
- Online Contact Form: /contact — choose the "Safety & Abuse" card
For urgent matters involving child safety, please indicate "URGENT - CHILD SAFETY" in your email subject line for priority handling.
6. Response and Processing Timelines
| Violation Type | Initial Response | Handling Complete |
|---|---|---|
| L1 Critical | Within 2 hours | Within 24 hours |
| L2 High Risk | Within 24 hours | Within 3 business days |
| L3 Medium Risk | Within 3 business days | Within 7 business days |
| L4 Low Risk | Within 5 business days | Within 15 business days |
If extended processing time is needed, we will proactively notify the reporter and explain the reason. Processing Flow: Report received (auto-confirm) → Initial classification (L1-L4) → Content review (auto + human) → Handling decision → Execute handling → Notify result.
7. Violation Handling Measures
| Handling | Measure | Applicable Scenario |
|---|---|---|
| 1. Content Warning | Written warning, requiring deletion or modification | First minor violation |
| 2. Content Removal | Remove violating content | Confirmed L3-L4 |
| 3. Feature Limitation | Reduce API call limits or model access | Multiple minor or single L3 |
| 4. Account Suspension | Temporarily suspend, pending review | L2 or cumulative violations |
| 5. Permanent Ban | Permanently terminate access | L1 or multiple L2 |
| 6. Legal Liability | Report to law enforcement, cooperate with investigation | Suspected illegal L1 |
8. Appeal Mechanism
If you disagree with a handling result, you may submit an appeal within 30 days of receiving notice:
- Appeal Channel: appeal@shopvid.ai
- Processing Time: Review completed within 10 business days
- Review Method: Re-examined by an independent reviewer not involved in the initial decision
9. Transparency and Policy Updates
- Material changes will be notified at least 15 days in advance
- Continued use of the Platform constitutes acceptance of the updated Policy
10. Contact Us
- Content Safety Email: safety@shopvid.ai
- Report Email: report@shopvid.ai
- Appeal Email: appeal@shopvid.ai
- Company Name: ShopVid AI
- Contact Address: United States
CRITICAL: Zero Tolerance for CSAM: Violations will result in immediate account termination and mandatory reporting to the National Center for Missing & Exploited Children (NCMEC) and/or law enforcement authorities.