Contact Us

Questions about ShopVid AI, plans, or partnerships? We typically respond within 24 hours on business days.

Customer Support

Account issues, generation failures, billing questions.

support@shopvid.ai

Custom volume plans, API access, agency partnerships.

sales@shopvid.ai

Policy violations, security reports, takedown requests.

abuse@shopvid.ai

Quick answers live on our FAQ page — pricing, languages, video quality, and more.
Refund requests: include your account email and transaction ID when writing to refunds@shopvid.ai. See our Refund Policy.
Subscription cancellations: do it instantly from your Profile page, or email cancel@shopvid.ai.